Privacy Policy
Last updated: January 2025
CariCom Pros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Business name, skills, service areas, bio, and profile photo for contractors.
- Job Information: Job descriptions, locations, photos, and budget information for service requests.
- Communication Data: Messages exchanged between customers and contractors.
- Payment Information: Billing details when processing transactions (handled by secure third-party processors).
2. Information Collected Automatically
When you use our Service, we may automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Log information (access times, pages viewed, IP address)
- Location information (with your consent)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Connect customers with service professionals
- Process transactions and send related information
- Send notifications about jobs, quotes, and messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
4. Sharing of Information
We may share your information in the following situations:
- Between Users: Customers and contractors can see each other's profile information and job-related details to facilitate service transactions.
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
- Legal Requirements: If required by law or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent at any time
8. Third-Party Services
Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
9. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
CariCom Pros
Email: privacy@caricompros.com
Website: https://caricompros.com